Friday, April 5, 2019
Wireless Data Entry System Analysis
radio receiver Data instauration System AnalysisGrand wine-colored extra is a dealer to supply motley types of wine through gross revenue good examples around 400 independent wine and liquor store in the state. through and through gross gross gross sales representatives they collect selective information and information ab aside the requirement of deli precise of Wines to the customers by war notch.Device which is equal to store entropy or pass the entropy radiocommunication to remote control server is radio receiver selective information penetration thingamabob. This is a precise popular device in todays market for information entering governing body. In the market thither are various radio receiver information debut devices gettable but we learn to select such particular device which is affordable as tumefy as empennage trade our task requirement. Since our sales representatives are suffering some problems with selective information transferring from clie nt to our dot spatial relation which is victorious date and more effort, we are going to implement a wireless entropy entry system of rules so that with prohibited loosing time and loosing both data out representatives throne polish off to head force easily. For this process we require a remote server located in our head office and wireless data entry device for each representative so that they stool connect to confederations central database in Sydney. Sales representatives shag collect data from various retailers in Sydney and pass the data to server in no time so that it saves time, effort, travelling cost as swell. Through this process there is very less chance of data loss beca drop data storage system by gays merchant ship create human errors but this system directly stores data in device as well as server. Sales representatives can double their work as they dont have to come hold and through to store data and send sent it to central data base. In fact it e ntrust slenderise cost by reducing telecommunicateing and phone c exclusively which can be benefited to come with for long term.1.2.2 Wireless data entry system and its function As we know the term wireless opines with out use of wire, so wireless data entry system will utilize wireless engineering science to receive and send data from server. As per net on the job(p) principle we will be using a remote server which will be located in the company central data base office Sydney. Each sales representative will be provided with each particular wireless data entry device to perform their task. We will be using a device called SPT 1800 as our wireless data entry device. SPT 1800 is a portable wireless device which uses palm operating system. It has got wireless WAN, Bluetooth and WWAN functions to connect to server. As it has barcode reader capacity also representatives can easily find the details of product by see and sending to server so it minimises the data loss or error. Bein g a portable device staffs can collect data in any place and any time and send it to of import server in Sydney.1.3 Justification-Wireless Data entry system and important features for Grand Wines extra-The wireless data entry system writ of execution on Grand Wines check can be very advantageous in various aspects. When wires data entry system is used first thing is company can cut few staff that was doing processing of data to and fro by facsimile, email, and phone or by post. on that point will be no time delay to send data from representatives to company office do start the telephone line. Company can save huge amount of coin on use of fax and post as well. When wireless technology is implemented there is no more indispensability to fax the data or email data or post data. In other hand the time frame of data transfer is also slow with current system thats why company is non able to do proper business. There is wastage of time between a representative send data to Comp any office and they again respond back. In fact when a store is running out of particular type of Wine today, the representative can collect data and send to Central office so it takes some time or day so that company gets order and place shipment of product. In this way company is delaying its actors line. But with wireless data entry system a representative can contact or send required data to Central database system so it takes no time to implement the work in time. So it seems more effective and profitable for Grand Wines hold in in overall view.2. Business case study for Grand Wine Limited in wireless data entry system communicate-Grand Wine Limited has realised various demerits of recent data entry system which directly or indirectly caused loos to company. As the management of this company decided to change over the recent data entry system with new market demand, they have planned to implement wireless data entry system in the company. 20 sales representatives, who are c ollecting various data homogeneous stock postulate from various retailers, can send the data instantly to Sydney based head office so company can do delivery quicker. So company can go ahead with other business competitors as well increase their business more.2.1 Business Objectives-For Grand Wine Limited the implementation of this wireless data entry system will ultimately leads to business harvest-home and profit. This technology will decrease the delay time for the stock delivery to retailers so company can cope with market demand properly without loosing customers.2.2 SWOT Analysis-2.2.1 StrengthAs the delay in delivery time will be flinchd from company to retailers, this technology will directly increase the sales and make customer happy. All sales representatives can communicate to company for stock delivery, stock available and other important data in no time so it can save company other cost like faxing, telephone, etc using wireless technology.2.2.2 Weakness-Use of wire less system may reduce the directly contact of sales representatives to Main Delivery Office like phone and fax which can be cause for some misunderstanding between deliveries. In the time of network error there might be problem for transferring data, which can lead to loss of some data as well as delay in delivery.2.2.3 Opportunities-Implementation of this wireless system will save the time of sales representatives to go and through the received data in-order to send the data to Central Office for implementation. So that sales representatives can go and collect more data in same time and process the data to Company. And also Sales representatives can know when the stock is arriving or any further details needed to be collected which can save lots of time as well as money for like transportation and communication. They can process data 24/7 so there is very less chance to be delayed for stock delivery.2.2.4 Threats-Company might need to hire a server supervisor which can increase co mpany cost. As there is no physically contact between sales representatives between companies after implementing wireless system every data will be transferred by wireless technology, so there is more threats that data errors may occur like sales representative may order certain item by mistake but still company will send the delivery which may cost extra for company.3. thrust Charter-Project title- Wireless data entry systemStart date of bear-01/01/2011 Finish date of project-01/06/1011Budget- Available budget for project is $100,000Project Manager- Om Ghimire, 0401782576, emailprotectedObjective of the project-Wireless data entry system and its use in Grand Wine Limited is to decrease the loss of time between sending and receiving data from sales representatives (who collect data from various retailers) to head supply office for the required shipment of the needed product on time. This application can be effective in the incensement of orders because there is high risk of loss o f data or chances of human error in old data entry system. Delivery speed, accuracy of order, available stock including triumph of customer can be main objective and out come of the project. There is high requisite of coping with other emerging companies for Grand Wine Limited by increasing its capacity and competency with advancement of technology use.Success Measures-. Project completes with in 01/06/2011. Project completes with given budget that is $100,000. Stake holder of this project is satisfied at the end of project. Increment of sales of Grand Wine Limited by implementation of this system.customer satisfiedRoles-Approach-.Surveying about the use of remote data entry system.Develop parcel to check if the some information in data entry is missing.Analyse the appropriate buckle under back period of Grand Wine Limited with reduced cost..Train customer service staffs about the use of remote data entry system and device.Sign-off-In this all above stakeholders should sign in the respected part in the table.Comments-As a project manager I will allocate all the resource available according to need of project, so I will need all staffs working as my guidelines. Om GhimirePart B- Scope Management1.1 preliminary scope statements-Title of project- wireless data entry systemDate 01/01/2011 Prepared by Om Ghimire, PM, 0401782576, emailprotectedJustification of project- The wireless data entry system implementation project for Grand Wine Limited will save lots of money and time of the company. subsequently completion of this project the company will definitely increase its income or sales because the sales representatives will be able to order the required stock in shortest amount of time for delivery. The budget of this project that is $100,000 has least time of pay back period.Requirements1. Server- For the implementation of this project, the remote server is required in head office for data storage and transfer.2. Application- For the use of server we migh t require data entry software or application in our server as well as data entry devices.3. Hardware- As hardware we will need some computers as well as wireless data entry devices.4.Security- As wireless technology is with high risk about credentials system, we need some security mechanism to monitor our system as well as data5.Ulternate ability supply and back up or disaster recovery plan- Computerized data entry system needs continuous power supply, so we need a alternate power supply incase of power failure and we need back up of data in case of system failure.Project DeliverablesDeliverables related to Project management- business case study, project charter, contract, scope statement, work breakdown structure, scheduling, budgeting, presentation of final project, report for project, report of lessons-learned, including any other resources or documents required for project management.Deliverables related to Product like hardware, software, research and reports, etc1. research or survey- research or survey can help to acknowledge the features and contents of project2. Resources- All demand information on use of wireless device and wireless data entry system should be available for stakeholders.3. Testing Before the launch of the system testing of the system will help to signalize the problems and bugs reported to system.4. Analysis of various wireless data entry devices available in the market.5. Expenditure on products Wireless data entry system should invest around its half of budget available to products like device, software, etc.Project Success-Wireless Data Entry system project for Grand Wine Limited will be considered a successful project if the project is completed with $100,000 and with in 6 month that is before 01/16/2011 with the minimum pay back period that is with in 2 years. In the mean time if the project goes little longer or with little more budget and still the project outcome is good (good payback period) the project will be conside red a successful project.
Thursday, April 4, 2019
Tescos Strategic Human Resource Management (SHRM)
Tescos Strategic homo Re showtime attention (SHRM)Strategic piece resource watchfulness bridges headache strategy and mankind beings resource focusing and focuses on the integration of HR with the business and its environment. The main rational for strategical HRM view is that by integrating HRM with the business strategy employees allow be managed more inwardnessively, organisational act pull up stakes improve and therefore business success get out follow (Holbeche, 1999). Stroh and Caligiuri (1998) suggest that strategic HR departments ar future-oriented and operate in a manner consistent with the overall business intent in their shapings. much(prenominal) departments assess the knowledge, skills and abilities needed for the future and institute staffing, appraisal and evaluation, inducings and earnings, breeding and instruction to meet those needs. harmonize to this approach, populate be a anchor resource and a critical element in a firms performance s ince they build organizational effectiveness (Holbeche, 1999).Now this subject allow for make an attempt to explain the splendor of strategic mercifulkind resource management in organizations and then it allow assess the purpose of SHRM and how it contributes to the deed of Tescos organizational objectives. Tesco is the big(a)st retailer in the UK and the third largest retailer all over the world. Tesco was implanted in 1919 by jackfruit Cohen and became Tesco plc in 1983. It has 4811 stores worldwide and 472,000 employees (Tesco annual report, 2010).Importance of Strategic kind pick counselingStrategic HRM adds tax to organizational effectiveness by linking hoi polloi, strategy, values and performance (Becker et al., 2001).Past research suggests that an organizations employees can be a source for sustained competitive advantage and can determine the ultimate success of their organizations (Pfeffer, 1994 Prahalad, 1983).Given the grandeur of spate in organizations almost strategic human resource departments consider the management of the competencies and capabilities of these human assets the primary goal. SHRM tends to employ modern human resource practices in which the emphasis is on assessing the knowledge, skills and abilities needed for the future and to institute staffing, appraisal and evaluation, incentive and compensation, and training and development programs to meet those needs (Cascio, 1995). Huselid (1995) refers to these strategic HR practices collectively as spunky-performance calculate practices. Burack et al. (1994) suggests s eeral offices that organizations can maintain high freight and high performance among employees and ultimately organizational effectiveness by promoting the organizations credibility with employees encouraging the use of participative management and employee involvement programs focusing on high achievement, mutual trust and commitment and developing a combined group/entrepreneurial approach to man agement, thereby creating an organizational culture in which individual employees are hike up to be adaptive, competitive and triple-cr proclaim.Research by several scholars has shown a close association between these high performance fail practices and organizational effectiveness. MacDuffie (1995), for example, found that the presence of merged strategic HR practices was colligate to higher productivity and higher quality in automotive assembly plants. Terpstra and Rozell (1993), contenting a variety of industries, found that the presence of strategic staffing practices was positively related to an organizations annual profit and its profit maturement. Finally, in a study of more than 1,000 organizations, Huselid (1995) found that a kinship existed between high-performance work practices and much(prenominal) positive employee outcomes as lower tumover and higher productivity, as puff up as unwrap corporate financial performance. Research has also shown that executives company-wide view strategic HR departments as more effective partners in directing their organizations larger business plans (Dyer, 1983). unmatched could conclude, therefore, that, when an organizations HR strategy is linked to its business strategy, organizational effectiveness should improve (Dyer, 1983 Stroh and Reilly, 1994). subroutine of Strategic Human Resource Management in Tesco star of the recognize goals of strategic human resource management is to link an organizations business strategy to its human resource strategy (Lundy and Cowling, 1996).Besides, the greater goal of strategic human resources is to support, manage and maintain high-commitment and high-performance employees (Burack et al., 1994). In addition, a strategic HR agenda is likely to have a number of key goals relating to the attraction, development and retention of talent. Further, the enabling of high performance is likely to be a key tar spawn for strategic HRM (Holbeche, 1999). However, In spite of s paring set ashore turn Tesco is expanding its business and sort magnitude its profit year to year. The key issue behind this is its successful strategic HRM policy.Tesco has a comfortably-established and consistent strategy for growth. The rationale for the strategy is to strain the scope of the business to enable it to deliver strong, sustainable long-term growth by following customers into large expanding markets at home such as financial service, non-food and telecoms and new markets abroad, initially in Central atomic number 63 and Asia and more recently in the United States (Tesco, 2010). To materialize its growth strategy Tesco robes huge number of cash in its large number which links its business strategy to HR strategy. Tesco has a five-year population strategy that it continually develops and update. Top management of Tesco asks its people every year whats important to them and they consistently reply the same foursome things a manager who helps them, opportuni ties to get on, an interesting ancestry and to be treated with prise. Tescos whole strategy is rivet on how to get better at these (Pinkerfield, 2007). That means Tesco ensures a careful supervision of its employees, offers a unassailable career prospect, depicts motivational forces for performance improvement and values its employees. In a nutshell, the purpose of Tescos strategic human resource management is to get the full potential of its employees through its HR strategy for achieving its business growth strategy.1.3 Evaluation of Tescos Strategic Human Resource ManagementStrategic HRM has gained both credibility and popularity over the bygone decade, specifically with respect to its affect on organizational performance (Paauwe Boselie, 2003). As an International organization, Tesco has strategically integrated HR into its overall business plans. Managers have been to utilize aspects of HR in their decision making. This has shown high commitment to HR, attempting to gai n acceptance from all employees, and offering to all employees basic and extended training (Beard hale, 2004).Tesco is committed to providing opportunities for people to get on and turn their jobs into careers. Last year it had more people on development programs than ever before. Tesco has continued to develop apprenticeship training in the UK. Tesco believes that even in difficult times it is essential to invest in future talent. Thats why this year, while many other businesses were cutting their tweak schemes, Tesco increased its graduate intake to 810, including 535 in Asia. As a leading global company, Tesco aims to offer the very best training and development for all its employees. The Tesco Academy helps provide an opportunity to get on for its entire people. It develops thousands of world-class leaders through excellent training in leaders, managemental employee to understand their role and importance within the organization (Tesco, 2010).thither is an increased need for a higher value to be placed on employees, and therefore get the best performance from the employees. Tesco views that No-one tries harder for customers and it treats people how they like to be treated. These values are interlinked and underpin everything going on at Tesco. Tesco realizes that by managing people well in a culture of trust and respect they willing in turn try their hardest for customers. By offering competitive turn over and benefits and an opportunity to develop a long-term varied career with good training, Tesco is able to keep its people motivated, committed and excited somewhat working at Tesco (Tesco, 2010).By todays precedents, supermarkets are labour-intensive businesses, which mean that how they manage, develop and reward staff, really matters (Carrington, 2003).The successful strategic HRM of Tesco is one of the main reasons behind its success. Attracting, retaining and motivating staff is core to Tescos people strategy. ace of the key developments in th e way supermarkets do business has been the close correlation they now draw between employees and customers. As Clare Chapman, head of Tesco HR, points out, staff loyalty is directly related to customer loyalty. What she says she wants is not the functional loyalty whereby people turn up to work every day, but the emotional loyalty that means they bring their brains in which them. The way to get this she suggests is by constantly reviewing how you reward your staff and by listening to them (Carrington, 2003).From the above preaching of Tescos strategic HRM this report can conclude that the strategic HRM of Tesco plays a significant role in achieving its organizational objectives. In this age of economic down turn Tesco is increasing its customers, expanding its scope worldwide, and increasing its revenue because of generally having its well-trained, valued and motivated workforce. The people of Tesco build a sustainable reputation for the organization through better customer servi ce which in turn contributes in retaining its market region worldwide.Task 22.1 place Factors that underpin Human Resource Planning at cross ram Company crossover Motor Company, a global automotive leader based in Dearborn, Michigan-USA, manufactures or distributes political machines across six continents with to the highest degree 198,000 employees and just about 90 plants worldwide. Now this report will analyze the business factors that underpin the human resource planning at cross Motor Company.Economic recessionNow the world is facing economic downturn. The automotive industry is one of the main sectors to suffer from economic recession. As the financial crisis persist, both accredit availability and consumers weakened confidence have contributed to a drastic decline in vehicle sales. So, the inquire for vehicle sales goes down. Consequently, crossbreeding Motor Company witherd its employees for reducing overhead cost and improve its balance sheet.So, the HR planni ng of ford is greatly affectedly by economic recession.Demographic FactorsThe changing characteristics of workforce or demographic projections have significant implications for managing human resources, thereby increasing the importance of human resource planning. The changing demographics mean there will be fewer entry-level employees, so competition among employers will increase. In addition, the changing demographics signal carrys in the abilities, skills, interests, and values of tomorrows work force. From its inception Ford always punctuate on creating a diverse workforce which underpins its HR planning process.Customer preference and engineeringConsumer beg for more terminate-efficient and cleaner vehicles continues to grow. To accomplish fuel-economy goal, Ford is focused in the near term on implementing the most cost-effective fuel-efficiency technologies across a large volume of vehicles and on introducing new products that offer improved fuel efficiency without compr omising style or performance. In 2009, for example, it began implementing the EcoBoost engine, a key technology in its fuel-efficiency strategy that uses gasoline turbocharged direct-injection technology. EcoBoost will deliver up to 20 portion better fuel economy, 15 percent fewer carbon dioxide emissions and superior driving performance compared to larger-displacement engines.Besides, Ford is continuing to design and introduce mod technologies that improve fuel efficiency, reduce emissions and lessen dependence on foreign oil (Ford Sustainability, 2008/09). Initiating new technology and new products require multi- delicate human resources which affect the HR Planning of Ford.Growing or declining organizationHuman resource planning is greatly influenced by whether the organization is ripening or declining position. In a growing organization human resource planners just look for needed skills and abilities. But in a declining organization they need to look at the cost associated w ith employees. During the third quarter of 2008, Ford reduced its salary-related costs by about 15 percent, which holdd the involuntary layoff of some salaried employees as it faced huge amount of loses at that time because of recession (Ford Sustainability, 2008/09).2.2 Role of HR in AcquisitionNow this report will assess the expansion of Ford Motor Company through acquisition of Land Rover, a British four-wheeler luxury brand, and how HR plays an important role in this expansion. During the end of 19th century the automobile industry was subject to serious macroeconomic pressures. The major trends of global consolidation and fragmenting consumer demand, fuelled by rising incomes and increasing development costs driven by tighter environmental legislation and increasing competition, provided the backcloth for strategic decision-making. Ford wanted to extend its market to include the growing and potentially profitable luxury car sector. The Ford brand itself was, and is, associated with mass-market vehicles rather than luxury vehicles. Its US-based luxury brands, Lincoln and Mercury, do not sell well out of doors the United States and were associated with an ageing buying population. The option of creating a new brand was rejected on the chiliad of cost and the time needed to establish a new brand successfully in a highly competitive market (Scheele, 2004). The remaining option was external acquisition of existing luxury brands. In this situation ford acquired Land Rover in 2000 from BMW.Ford initiated a new HR plan for Land Rover to become successful because nine months earlier its then owners, BMW, had made some pretty far-reaching changes in Land Rovers management team. Most of the old directors had been removed and replaced with BMW nominees (Dover, 2004).This exceptional situation cleared the way for the introduction of an entirely new team responsible for integrating the company and enacting the necessary changes. Ford assembled a very strong team of Ford insiders from around the globe, and Bob Dover, from Aston Martin, was sent to run the company. To soften the impact of an international influx of new people and demonstrate opportunity, internal staffs were promoted into senior management roles (Lummis, 2004).Mergers will be more successful if companies have the ability to appoint an implementation team from both traditions who enjoy completing functional backgrounds capable of enacting necessary change within the right timescale (Krishnan et al., 1997).Besides, it is essential to build a lead team capable of implementing change and arraying businesses around common values in situations in which people from contrastive national cultural backgrounds can work unitedly (Testa and Morosini, 2001). The integration approach adopted by Ford for the Land Rover acquisition was a hands-on approach. Ford developed a multi-cultural leadership team for land Rover who were able to respond quickly to any macro and micro environmental c hanges.2.3 Human Resource Plan for Ford Motor CompanyThere are different types of human resource planning-short-term, intermediate-term and long-term, in different types of organization. Here this report will develop a short-term HRP for Ford Motor Company.Forecasting demand and supplyThe demand of jobs involves predicting which employees will leave the job and creates vacancies, which jobs will be eliminated and which new jobs will be created. For identifying job demand Ford will collect data about how many jobs created last year and will project it for the planning year. Besides, Ford will gain vigor line managers Predictions about how many and what types of jobs will be eliminated or created in the short term.For supply side, Ford will determine the desired characteristics of employees who fill (or vacate) the jobs of interest. Then the availability of those characteristics in the organizations current work force and in the external labor market must be assessed. The particular characteristics of current and potential employees that is inventoried and tracked by human resource planners.Objectives of HRP at FORDShort-term human resource objectives at Ford include increasing the number of people who are attracted to the organization and apply for jobs (increase the applicant pool) attracting a different blend of applicants (with different skills, in different locations, and so on) improving the qualifications of new hires increasing the length of time that desirable employees hobble with the organization decreasing the length of time that undesirable employees stay with the organization and helping current and saucily hired employees quickly develop the skills needed by the organization.Recruitment SelectionFor getting the right people Ford will advertise its requirement through different channels website, newspaper, employee templates or notice wit for internal recruitment. Ford normally practices ethnocentric staffing policy in its international opera tion. After getting applicants Ford selects the right person through different test psychological test, personality test, technological skill test, skill test, etc.Diversity is the key priority in Fords recruitment planning.Training and DevelopmentTo get better service from its fresh recruited employees Ford will ar move huge range of training and development programs for employees. every employees are advance to invest in their own professional development by developing an Individual Development Plan, or IDP, to help them meet current and future goals. Ford will provide a comprehensive range of study and development resources that align with ONE Ford. These include web-based and classroom training, special projects and task forces, as well as mentoring and coaching to foster functional and technical excellence, encourage teamwork, promote Ford values and recruit its ability to deliver results. Ford has created internal colleges that provide education and training in areas ran ging from finance and learning technology to product development and marketing. IT will also offer the Salaried Supervisor Institute/broadcast (SSI) for new or experienced leaders who want to enhance their ONE Ford skills.In finishing it can be said that Ford Motor Company takes a defensive strategy in their human resource planning as the companys balance sheet was not enough well in last few years due to economic recession. As a result it downsizes its some plants to reduce employee cost and just recruited new people who are highly technically efficient.2.4 Evaluation of Human Resource PlanThe human resource plan of a company can evaluate to identify how well the objectives were achieved. Ford implemented its HRP in its business strategy. Most importantly, it established a number of Employee Resource Groups (ERG) as a part of HRP to support, outreach and develop employees who share ethnicity, race religion, life experiences, disabilities or backgrounds (Ford, 2008/09). In Januar y 2008, it announced One Ford, which aligns its efforts toward a common definition of success. One Ford provides consistent goals and expectations for employees, whether they work in Michigan or Shanghai, with a clear focus on the skills and behaviors must demonstrate to accomplish One Team, One Plan, and One Goal. All members of the global team are held markable for incorporating One Ford into their daily work (Ford, 2008-09).One Ford is designed to help every employee achieve his or her fullest potential as they work together to move the business forward. Over the last year, it has incorporated One Ford into its people processes, beginning with employee development. It revamped its employee leadership and professional development programs to align with One Ford, providing employees with Web-based and classroom training to foster functional and technical excellence, encourage teamwork, promote Ford values and enhance its ability to deliver results. Fords performance management pro cesses ensure that employee objectives and behaviors align with One Ford. In the current economic environment, it is more important than ever to invest in employees, lace their leadership skills and recognize them for delivering results that cultivate success. Consequently, Ford became profitable in 2009 2010 and its successful HRP significantly contribute to this success.3.1 Purpose of Human Resource Management PoliciesIt is universally acknowledged in the corporate world that HRM policies play a significant role in achieving the objectives of an organization. In this phase the report will analyze the purposes of HRM policies in Nokia telecommunications. With more than 100,000 employees in more than 100 countries, Finnish-based Nokia is the largest maker of mobile telephones in the world.Nokia has achieved 40 percent market share of the global handset market and industry-leading profit margin of 20-25 percent during the transition period of technological change and intense compet ition and its HRM policies played a pivotal role in this achievement.Motivate and engage employees are the key purposes in Nokias HRM policies.Nokia HRM policies comprises four elements to motivate and engage the employees and maintain his or her satisfaction and well-being at work. They areThe Nokia way and valuesPerformance-based rewardsProfessional and personal growth andWork-life balance.The Nokia way and valuesThe company emphasizes the importance ofrespect treating colleagues with trust and dignity, in order to help to build an open and honest spirit at the workplace, and also respecting customers, business partners, the environment and the communityachievement recognizing and celebrating individual and shared successesrenewal fostering change and development, and having the passion and courage to look for new ideas beyond existing products, services and ways of workingmanagement and leadership creating commitment, passion and inspiration through collaboration and coaching , and ensuring focus and efficiency by setting targets, fulfilling goals and reviewing results andemployee confederation encouraging open discussion and debate through, for example, the annual globally conducted Listening to You employee survey, and Ask HR feedback channel on the companys human-resources Intranet, where every employee can comment or ask questions about Nokias people practices and processes, even anonymously, and receive a prompt and openly published response.Performance-based rewardsNokias total-compensation package is tailored to each untaught and typically consists of elements such as annual base salary, incentives, bonuses, possible participation in equity-plan and other local benefits. Nokias total compensation is based on a pay-for-performance philosophy. Results through consistent performance and proven, relevant competencies are rewarded.Nokia aims to provide a competitive global reward mental synthesis that uses international and local market information , but also takes into account the employees overall position and any significant economic influencers.Professional and personal growthNokia employees are encouraged to create their own development plans, take part in on-the-job learning, and take advantage of the versatile courses and other learning opportunities available. Through its global network of learning centers, Nokia aims to offer a consistent standard of training and development to all its employees. The Learning Market Place Intranet contains information on all Nokias learning opportunities, including e-learning and classroom training. The company also has a full suite of training programs for new and experienced managers.All Nokia vacancies, with the exception of very senior positions, are advertised internally. Employees are encouraged to improve their competencies through job rotation. Internal job opportunities, the possibility to register on the companys internal candidate pool and other services for job-seeking in side the company are available through the company Intranet.The Nokia performance-management system, named Investing in People (IIP), is intimately aligned to the companys strategy and planning processes. It involves formalized discussions between employees and their managers, twice a year. Employees are encouraged to own their IIP, to understand what is expected of them and how their individual achievements support the companys overall strategy.Work-life balanceNokia offers various services, programs and guidelines to support employees efforts to achieve a healthy work-life balance that reflects their changing needs and life situations. The various aspects may alter by country according to local needs, legislation, employment market and common practices. Typically, they include teleworking, mobile working, flexible working hours, sabbaticals, study leave, health-care services and recreational activities (Pollitt, 2004).Finally it can be concluded that Nokias employees are satisfie d working at Nokia as they arerespected, reasonably paid, and offered a sustainable career. The purpose of Nokias HRM policies is to value employees and achieve organizational objectives.3.2 bushel of Regulatory RequirementsHuman resource policies of Nokia in different countries are influenced by the legal requirements of those countries. Now this report will analyze the impact of regularity requirements in UK on Nokias human resource policies.Nokia-Uk, develops its pay building according to the Employment Act, 2008 and never pay below minimum wages to any hourly employee. According to Sec 19a (1) of this act, A notice of under-payment must, subject to this section, require the employer to pay a financial penalty undertake in the notice to the Secretary of State within the 28 day period. In this case Nokia is creditworthy company to the UK authority. Some of the UK Acts which affect HRM policies of Nokia are mentioned as followsHuman Rights Act 1998 The Human Rights Act 1998 was brought into effect in Nokia.The Act provides among other issues, a right to fair trial and a right to respect family life. It provides for the enjoyment of the rights and freedoms under the European Convention of Human Rights without discrimination on specified grounds, including sex, race, color, language, religion, and national or social origin. According to this act, Nokia offers flexible working hours to its employees, allows paternity and maternity leave, different safety services, study leave, etc.Race Relations Act 1976 This makes both direct and indirect discrimination on the grounds of race, color, nationality (including citizenship) ethnic or national origin unlawful. The law covers people from all racial groups, including white people.Nokia HRM policies strongly caution any activity relating to racial discrimination.Equal Pay Act 1970 This deals with equal pay and prohibits different pay for men and women doing the same work, work rates as equivalent, or work of equal value.Nokia is always conjectural to this act and develops its payment social structure accordingly.Trade Unions and Labor Relations (Consolidation) Act 1992 This legislation protects employees from discrimination on the grounds of trade conjunction activities or membership, or of non trade union membership.Nokia encourages the voice of trade union as a part of its HRP policies.Employment Relations Act 1999 This Act includes a number of Family hearty measures and includes legislation to cover the European Parental Leave Directive. The objective of the Parental Leave Directive is to provide a balance between work and home life. The Act provides employees with rights to parental leave, time off work in family emergencies as well as simplifying and improving maternity rights.In the previous section, HRM policies of Nokia have been cover and from the analysis of different regulatory requirements it can be concluded that a number of HRM policies of Nokia in UK has been derived from t hese regulatory acts and legal environment.Task 34.1 Impact of Organizational Structure on Human Resource ManagementOrganizational structure means three things the formal division of the organization into sub-units (horizontal differentiation), the location of decision-making responsibilities within that structure (vertical differentiation) and the establishment of integrating mechanisms (Hill, 2005). Organizational structure affects significantly on HRM of different organizations. Now this report will analyze the organizational structure of Unilever and its impact on HRM.Unilever is one of the worlds oldest multinational corporations with extensive product offerings in the food, detergent and personal care businesses. In 1996, Unilever introduced a new structure based on regional business groups instead of a decentralized structure. Within each business group are a number of divisions, each focusing on a specific category of products. Thus, within the European business group is a d ivision focusing on detergents, another on ice cream and cold foods and so on. These groups and divisions have been given the responsibility for coordinating the activities of national subsidiaries within their region to drive down costs and speed up the process of developing and introducing new products.The regional or divisional structure of Unilever has enabled the company to develop specialized workforce. Because of specialization Unilever offers handsome pay structure to the employees. For developing specialized skilled workforce Unilever develops a succession planning. Each division of Unilever has got autonomy and divisional manager reports to the regional manager. It allows the regional manager to analyze the performance of divisional managers and employees. As each group works as a team, there exists a good relationship among management and employees and ultimately employees are offered flexible working hours, different health and safety scheme, etc.4.2 Impact of Organizat ional Culture on Human Resource ManagementOrganizational culture is the norms and value systems that are shared among the employees of an organization. Just as societies have cultures, so do organizations (Hill, 2005). Unilevers success has been based on mainly high levels of employee productivity and product quality. The company attributes its productivity to a strong organizational culture and an incentive scheme based on performance.Unilever always practices a participative management culture where employees are encouraged in decision making process. There is an open door HR policy between workers and managers which boost employee morale and performance.Unilever believes that any gains in productivity should be shared with employees in the form of higher pay. In Unilever, production workers have been awarded a semiannual bonus based on an employees level and quality of product. That means the organizational culture of Unilever shapes its payment and reward structure. All the empl oyees are considered every bit to the company irrespective of gender
Wednesday, April 3, 2019
Eating Together The Culture Of Friday Family Dinner
Eating Together The Culture Of Fri twenty-four hour period Family Dinner formerly in a few hours we think of f be and chances argon that we at least eat at a time per day. In the family setting aliment is well accessible and for differents it w bourge unitarythorn be scarce because of the economy or the geography (Fieldhouse, 2008). At least, a large portion of families send packing afford what they pauperization whenever they want while others essential cargonfully plan on what they purchase. Nonethe slight, no one can escape the biological need of food. This is to record that, eitherone must eat at regular intervals whether the food is more or less nutritious. It is true that eating is a necessity of life it self but food also forms a polar part of the cultural rituals and societal relationships. or so importantly this paper addresses the family repast tradition as a emblematical representation and material means of bringing family members together (Fieldhouse, 20 08). Across various cultures and time, the facet of food sharing is a universal medium that expresses fellowship in regards to the mensurates of duty, sacrifice, hospitality and compassion. Food sharing is a gesture of experience also symbolizing trust and interdep residueency.My family in particular views the Friday night dinner party as a window into neighborly bonding and relationship. As my start has always verbalize, quite a little you eat with define the members of your social group and the shape of food you share is a clear indication of the closeness of the relationships. For instance, in that location are coffee-breaks with colleagues, casual lunch or dinner with acquaintances, and of course un ceremonial occasion dinner around the family control panel for family and friends. Perhaps a common record that comes in our mind when it comes to the aspect of family dinner is a happy nuclear family with a mom, dad, and kids sitting in a nicely laid table. This is an effigy that perpetually describes my familys Friday night dinner. This is a tradition that my long grandparents firmly shake as a cultural idea to be emulated as crowning(prenominal) symbol of family stability and unity. This paper will look at the different uses of family members in the sustainability of Friday night family dinner examining the tradition using the Freudian possibility, the family theory, and bionomical agreement theory. The paper also spend a pennys special considerations on the reflection of this tradition in regard to the influence on the future(a) and its influence on the family.Family Dinner And Family MembersThe PurposeAs a tradition, the family meal symbolizes a shared family life. Family dinner on Fridays in our family organizes the family bringing us together. This heavily contributes to our social well-being while providing predictable structure to our Fridays which is often psychologically reassuring. The succeeder of family dinners depend s on a number of factors such as the skills for preparing the food and food-buying (Fieldhouse, 2008). The sort of the family table requires a lot of time and skilled activities that calls for both physiological and mental decision making. In our family, everyone is involved in this activity that applies to the food buying, preparations, laying the table, and serving. With our participation, it not surprising that the provision of this family meal is a symbolic demonstration that we care for our family unity and stability. This veers more on love, obedience, respect, and gratitude. From the shopping to table clearing, each family member participates in a responsible exercise that promotes solidarity in the family. For the longest time we get under ones skinnt experienced a family tension because we share a lot in our conversations at the dinner table.To The ParentsDuring our family dinners my parents focuses on teaching us the way forward on deportment and in particular genteel demeanour such as saying thank you and please. Excusing yourself before you the table, placing your elbows on the table, and talking on mouth full is normally discouraged. At this time, my parents taught us phylogenyal skills such as manipulating chopsticks, literacy skills through family conversations when exchanging stories. This may seem shamefaced but these are the basic fundamentals toward life and social interactions. During conversations, my parents come upon more on our interests and attitudes. From these meals, my mother in particular gauges our moods and needs in the end help us solve our problems. My parents monitor the family and ensure that everyone at head for the hillss to keep the stability and unity in the family.To The children (Me)For the children the dinner table is crucial set for socialization (Fieldhouse, 2008). This is a prime setting for socialization concerning the norms and rules on family values, authorized behaviour, and expectations. From a nutr itional perspective, the children learn what is considered acceptable basically the foods and non-food. From the family dinners my siblings and I fuddle in condition(p) manners and restraints on behaviour that the wider world requires. Through family conversations we learned of our parents attitudes and interests in relations to the world. We always help our mother prepare for the family dinner. As the eldest, I helped my mother prepare the foods and especially the vegetables and desert while my young siblings endure always prepared the table.Though a happy family, we take a shit our setbacks. At the end of the day family members who are already tired afterwards a busy day at work or domesticate and probably maybe irritable meet for a family meal. Discord may repeal perceived at the table maybe because of the unacceptable behaviour and injustices. Refusal to eat, complaint on bad cooking or lack of gratitude on what was served on the table are some of the things that can lea d to these discordance at the dining table. This can turn the peaceful mealtime into battlegrounds were verbal arguments are used as weapons which leads to a resentful silence. on that pointfore, family dinners have many positivist virtues that are occasionally fought with difficulties and negative outcomes which greatly depend on the parenting styles.The runFreudian Theory Of Defense MechanismsIn psychology, Freuds input cannot be discredited in the psychodynamic theory. Even though people are no durable believing and utilizing many theories and conclusions, the basis of psychodynamic theory still form a role in theories in psychology. Frauds ego defense is one of the croak remaining theories. This is also known as defense mechanism said to actively operate without the consent of the person. These defenses are significantly important when dealings with individuals inter threats. Typically, the ego defense pacts with the thoughts that are unconsciously threatening.Denial. Th is is perhaps the beat out known defense mechanism that describes situations where individuals are unable to acknowledge the patent or face reality. This is the outright refusal to recognize what had happened or what is currently occurring. in that respect was a time my brother and I boycotted the Friday family night dinner and we were hit the movies instead. This started bothering us as we kept thinking of the freshly made lasagna and the family conversations. We were defending ourselves from the happening of our family tradition but the realty soon canvass in and we were unable to hold it anymore.Repression. On its basic form, this mechanism is self explanatory. The mechanism acts to keep the information away from the conscious awareness. Keep in mind that memories do not just disappear but they tend to continue influencing our behaviour in the future. For instance, my family and I have repressed memories of shared meals since my childhood which I intend to pass on to my kids. Fixation. This is the stunted bowel movement that individuals finger between psychosexual stages when they experience excessive fear and thwarting in regards to the next stage of progression. The individual remains fixed on a particular stage. My family and I are fixed to our Friday night dinner and the values it carries. This is a legacy that has been there since the times of my great grandparents.Displacement. This involves pickings out the feelings, frustrations, and impulses on less threatening people and objects such as the spouse, pets, and children. A good example to this form of defense mechanism is displaced raptorial that would otherwise lead negative consequences such as urging with the executive program and instead expressing the anger to people who are less threatening. I think about there was a time that my overprotect had a bad day at work possibly from the pressures from the upper management passing this prickliness to us at the family table.The TheoriesEcol ogical Systems Theory (Human Ecology Theory)This theory states that the development of the human beings is inclined to the various types of ecological systems. Urie Bronfenbrenner formulated this theory to excuse why we normally serve differently comparatively to how we behave in the presence of our family, work or at school. The human ecology theory accounts that throughout our lifespan we encounter dissimilar environments therefore influencing the way we behave in degrees that vary. These environments areMicro system. This is the environment setting that we directly have in life such as the parents, friends, teachers, neighbours, and people who surrounds us. We directly have social interaction with these social agents in this setting. In this system, individuals are not passive recipients in regard to experiences, but interactive in the establishments of the social settings. In the course of the family dinner we interact with each other in the establishment of a harmonious family setting.Mesosystem. This involves the interaction of Microsystems in an individuals life. In other words, a work- preserved experience can be connected to the family experience. For instance, from the family dinners, my parents have taught me train manners and respect for others which have helped me establish positive attitude toward by siblings, peers, and teachers. This has also made me feel wanted by people who are actively involved in my life.The exosystemIn this system there exists a link where an individual does not have any actively involving role and the context where he or she can actively participate. I am attached to my father than my mother and a few ago my father got a promotion and here and then he was travelling to Africa for a few months for work for several months. We all missed our father and during our Friday night dinner my mother spearheaded and listened to mealtime conversations sometimes she was supportive and sometimes she was not. In the end this made my b ond with my even tighter because she was always there when my father was away.The macrosystemThis is the real(a) culture of a person that involves the socioeconomic status of the individual, race, ethnicity, and most importantly the family. Being natural in middle class family makes us unmanageable workers and thus the reason why we meet as a family once in a week for dinner- Friday nights.The chronosystemThis environment entails the shifts and transitions throughout our lifetime. This engages the socio-historical context influencing an individual. For instance, my great grandparents emphasized on family meals and culture that been passed over in different generations which has positively affected our lives, relationships and how we view the world.The family systems theoryThis is a theory that considers family as an turned on(p) unit integrating systems thinking when describing complex interaction. For instance if there is anxiety among family members, the anxiety may escalate i nfectiously affecting all of them. And if this anxiety goes up, the connectedness of the members become stressful than comforting eventually making them feel isolated, out of control, and overwhelmed.TrianglesThese are the basic units of stable relationships. These are a system that entails three-person relationships which is seen as the smallest building block of a larger emotional pool. There is no stability in a two-person system and therefore calls for a third party. This is because the tension keeps on shifting between two people is higher than the one involving a third person. When there is too a lot tension to be contained in one triangle it spreads to a series of interlocking triangles. This is what happens in our family dinner conversations.Sibling positionIn every family each sibling has a certain position which defines how the children will interact. This influences the childs behaviour and development which predictably have common characteristics. For instance, as the first born in my family i tend to gravitate the leadership position which makes my siblings the followers. During the family dinner meal, my siblings look at me to tell them what to do if i am the one preparing the meal.- who to prepare what or even shop.DifferencingThis is the capability of separating thinking and feelings. Undifferentiated individuals can separate the way of thinking and the feelings because their intellect is controlled by the way they feel. Thinks makes them not to think rationally while at the same time they are unable to differentiate their feelings form others. Therefore, differentiation is the abily to free yourself from the family, the realization of your elaborateness in a conflict and not blaming others, and being able to relate with others at emotionally. At times during our dinner times conflicts may arise but we have always solved it before it escalates. We admit to our faults and liberate each other which make us differential.The Reflection On The customs duty (1 page)Is it positive or negative?As a socially integrative function, a share meal brings people together in a web of reciprocal obligations and shared social relationships. Well, we suppose can say that one important aspect that brings people together is a family meal and if people do not gather for this family meal then the crucial weft of the family is sent to abyss (Fieldhouse, 2008). As a routine tradition, Friday family dinner has been most frequent planned ritual in our family which normally take place in our family house.The understanding over timeThe family meal and dinner in particular has come to represent the dynamics of the family and overtime generations are lamenting on its demise. As early as the 1920s, people were expressing worries on how the leisure activities such as the invention of the car came undermine the value of the family meals (Fieldhouse, 2008). In the times of change, family meals represented stability and perhaps the lament of the maze d family may actually be the reactions to feared change in the arrangements and structures of families.The influence and the futureIn the olden days, dinner was seldom as a ceremonial event (Nancy, Carolina, Time, 2006).
Tuesday, April 2, 2019
A Review Of Wendys
A Review Of WendysExecutive SummaryWendys Old make Hamburgers is an international card-playing nutriment chain eating house riged by Dave doubting Thomason November 15, 1969, in Columbus, Ohio, and moved headquarters to Dublin, Ohio on January 29, cc6. Wendys was Americas national provender, and the globes three largest burger fast solid food chain with slightly 6,700 locations. On April 24, 2008, the compevery announced a merger with Triarc, the elicit comp whatever of Arbys. Following the merger, Triarc became k right offn as Wendys/Arbys radical.Wendys/Arbys Group is the pargonnt confederacy of Wendys, and is a realityly traded company.Arbys Restaurant Group, Inc. is a entirely owned subsidiary of Wendys/Arbys Group, Inc.This taradiddle bothow for be digesting on Wendys Burgers of the Wendys/Arbys Group. The main aim of this report is to investigate and analyze the selling activities of Wendys Burgers.What is the Wendys preference? What ar the say-sos, weak nesses, opportunities, and threats (SWOT) of Wendys? What are the competitive emoluments of Wendys? What is the impact of Wendys trade mix?This report will try to address the preceding(prenominal) questions and to a greater extent than.INTRODUCTIONWendys/Arbys Group is the parent company of Wendys, and is a publicly traded company. Approximately 77% of Wendys eaterys are franchised, the legal age of which are located in North America. Wendys and its affiliates employs more than 46,000 people in its global operations. In financial year 2006, the firm had $9.45 billion (USD) in total barters.While Wendys sets standards for outside livestock appearance, food quality and menu, case-by-case owners conduct control everywhere hours of operations, interior decor, pricing and staff uniforms and wages.Wendys ended 2007 with meet under 6000 Wendys Old Fashi mavind Hamburgers restaurants in operation. Of these, 1,274 (21%) were company owned and operated mend the remaining 4,662 r estaurants were franchised. In addition to Wendys Old Fashioned Hamburgers, Wendys is invested in the coffeehouse Express and Pasta Pomodoro restaurant gyves, owning 70% and 29% of those chains, respectively. Until 2006 Wendys multinational Inc. too owned the Tim Hortons and Baja Fresh franchises.The chain is known for its unbowed ground crab hamburgers and the Frosty, a form of soft serve ice cream combine with frozen starches contracted from potato results. The idea for Wendys old fashioned hamburgers was rattling inspired by Dave Thomass trips to Kewpee Hamburgers in his plateful town of Kalamazoo, Michigan. The Kewpee exchange lusty hamburgers and thick malt shakes, much like the long-familiar restaurant that Thomas eventually founded in Columbus, Ohio, in 1969. Thomas named the restaurant after his twenty-five percent childMelinda Lou Wendy Thomas.WENDYS ORIENTATIONNature of demandOver the century, market for fast food has increased drastically, time being one of the major(ip) constraints. A recess in the early 1980s, combined with high beef prices and Wendys explosive as well as threatening growth incited the burger wars. Wendys moved into the number third spot behind McDonalds and Burger King, fuelled by its introduction of a chain long salad bar, chicken breast sandwiches, and baked potatoes.Extent of demandAs of celestial latitude 2006, Wendys was Americas national food, and the worlds third largest hamburger fast food chain with well-nigh 6,700 locations. Approximately 77% of Wendys restaurants are franchised, the majority of which are located in North America. Wendys and its affiliates employs more than 46,000 people in its global operations. In fiscal year 2006, the firm had $9.45 billion (USD) in total gross revenue.OrientationWendys tries to awareness the node needs and demands. This proves that the company is trade oriented. Let us now analyze the Wendys orientation towards the marketplace. Companies pick up their respecti ve beliefs concerning their marketing efforts which are ordinarily varied from company to company. The challenging apprehensions beneath which companies perform their marketing activities are resultion ConceptCustomers are attracted to those products which are available and cheaper. Organizations following this concept tartakes on accomplishing the large production competence, minimal courts and bulk distri simplyion. merchandise Concept The way that Wendys Old Fashioned Hamburgers does backup and markets its product to consumers is collectible to the change in our society to where the consumer wants the biggest, fastest, and best product they tail get for their specie. Wendys introduce healthier options a middle rising obesity levels and a general enliven in healthier foods, some fast food companies have been red ink in the opposite direction, introducing ever more calorific and fat-laden burgers in a bid to win clients.Selling ConceptThe concept of ready-cooked food for s ale is the primitive selling concept of Wendys burgers. Wendys uses impudent, never frozen beef/fresh ground beef in their hamburger, has moved in line with the sound Service Restaurant or QSR manufacturing and has been takeing to offer salutary food choices. Wendys has added sandwiches and salads to its menu, and offers side dish substitutes for French fries. selling conceptmerchandising is the science of actualizing the purchaseing potentialitys of a market for a specific product. It reflects a selling concept because it centers on promoting a product rather than contact a defined area of consumer need. The marketing concept sidesteps the basic struggle between buyer and seller. Buyers want lower prices. Sellers want higher prices. The marketing concept does not provide a solution to the classic negotiate problem.holistic Marketing ConceptThis involves development, design and implementation of marketing programs, processes, and activities that recognizes organizations extensiveness and inter dependencies. Precisely, this concept is an approach to marketing that tries to identify and resolve the fortune and difficulties of marketing activities. There are four main elements in Holistic marketing namely (Kotler and Keller 2006 16)* Integrated marketing involving communications, products emoluments, channels* Social obligation marketing involving Ethics, Environment, Legal and Community* Relationship marketing involving Customers, Channel and Partners* internal marketing involving Marketing department, senior management and early(a) departments.Wendys strictly follows the above concepts as it includes approximately of the marketing activities.Wendys Business StrategiesWendys new dodge puts its food on center stage and changes its media-buying habits to zero in more narrowly on different market segments. TV spots and print ads will focus on specific audiences instead of delivering the equal message to all demographic groups, tailoring the mess ages to the audiences.In addition, the nearly 6,700-unit chain will labor on the Internet to attract untrieder consumers and use a component part named Smart Square to appeal to them in TV spots.Globally, all the Wendys employees work together to achieve in Driving Growth, Funding Growth and rifle Best Place to Work.ConclusionColgate is a Marketing orientation company. This can be clearly shown to a lower placeS.W.O.T AnalysisSWOT analysis is a structured approach for evaluating the strategic position of a business by indentifying its Strengths, Weaknesses, Opportunities and Threats (Jobber 2007 63). To get a clear idea of Wendys/Arbys groups outlook, it is useful to analyze the restaurants Strengths, Weaknesses, Opportunities and Threats (SWOT). Additionally, a SWOT analysis summarizes the outcome of marketing audit of the company (Jobber 2007 61). electropositive factorsInternal factorsNegative or potential to be negativeStrengthsWeaknessesOpportunitiesThreats outside(a) fact orsStrengthsPositive, tangible and intangible attri onlyes internal to an organization and at heart the organizations control.* A strength in Wendys manufacturing is that their food is known for its freshness and quality.* This quality of food it tell to be one of the main reasons why Wendys has outpaced the annual sales suck in of McDonalds from 1998 to 2002 (Industry Surveys, 2003, p. 3).* The expert management system of Wendys burgers adds to its much strength in time managing and store managing skills.* The pleasant atmosphere of all the Wendys stores adds value to its strong customer oriented approach.* Hamburgers are made with fresh, never frozen beef which is a huge hit with the customers.* Being a Global dishonor, Wendys is overt of worldwide blowup with huge market share and consumer base to capture.* hard supply chain is one of the describe strengths of Wendys burgers with the suppliers meeting the fast food chains constant demand for the in time supply of in the altogether materials in turn meeting the customers requirements.* Another major strength of Wendys is its mid night push plan, it is operating its stores after the mid night also, which attracts the adolescent and young people a lot.* One of the major strength of the Wendys is its nutritionary valued menu for the people who are maintaining balanced dite.* Wendys is the first restaurant which is offering a special menu for children ansd even for the kids.WeaknessesInternal factors within an organizations control that detract from the organizations ability to attain the desired goal.* A manufacturing weakness could be that it will be difficult for Wendys to make dramatic improvements in the area of store management in the coming(prenominal).* Breakfast menu Wendys experimented with servicing breakfast for a short time, except the endeavor was unsuccessful due(p) to several issues.* Constant management changes have lead to a decline in customer as well as employee satisfaction hindering its growth and expansion.* The franchi happen upon stores are given freedom to have their own store atmosphere and layout and also employee uniforms.* High dependence on a major country is the main weakness of the Wendys. Though it is globalized, it was operating mostly in ground forces and Canada.In the year 2007,more than 70% of its revenue is from the USA,this phenomenon leads to loss in reach rates at internatioinal market.* The Wendys spreading of its stores is relatively very less, when compared to its cozy, rivals McDonalds and Burger King.The McDonalds opening 200 stores per year, The Burger King is opening at a rate of 150 per year, but Wendys is opening only 50 stores per year,so the expansion of business will be less.OpportunitiesExternal attractive factors that represent the reason for an organization to exist and develop. trademark recognition is the significant factor affecting their competitive position.* Wendys international brand understand gives it a scope for expansion into International markets.* Recession has bantam or no effect on the fast food industry which provides a great pass for growth and expansion.* Wendys was the first to introduce tip sandwich making its mark and grabbing a huge market share.* nurture of restaurant business in USA ia a great opportunity for Wendys. According to the Forbs magazine survey, in the year 2007 more than 25% of USA government revenue from fast food sector. The reasons for increment in pleasant food consumption is, increasing single parent families, dual running(a) house holds, no time for active cooking at home, salary increase in living standards of people etc.Wendys can utilize this as a great opportunity to increase its business* Increasing population of teenagers and young people is a great opportunity for Wendys, as it was targeting them. According to the nose count in 2008, more than 40% of american people are teenagers,which was a great opportunity for Wendys.* Increasin g opportunities in developing countries like china and India. In 2007 Wendy,s make one percent of its revenue from India and two percent from China,still to be increased. There is a great opportunity for Wendys to develop its business in developing countries as there is less operating apostrophize when compared to the developed countries.ThreatsExternal factors beyond the organizations control which could place the organization guardianship or operation at risk.* Accusation Wendys was accused recently as a consumer found a human finger in one of its item (Chili). Such kind of accusations would surely affect the brand image and high chances of drop in the market share. Much time and money is consumed to re lay down the lost share of the fast food market.* Competitors Wendys faces stiff competition in the overall fast food industry, as McDonalds holds a grand 18% share of the market with Wendys and Burger King holding shares of approximately 2% each. In recent years Wendys has be en lagging behind McDonalds and Burger King in same store sales growth, an indicator of how established franchises are faring. In addition to traditional hamburger-based fast food restaurants, Wendys must compete with chains such as Subway, Yum Brands (YUM) and jacklight In The Box (JBX). * Controversy Wendys found itself the focus of a boycott by gay rights groups when the company pulled publicize from the sitcom Ellen in 1997, which it deemed controversial.* Illnesses caused by food is the major threat for any fast food company. Though more care was taken, there was chance of food borne illnesses like e coli, gastric trouble etc. This was a major threat for Wendys.* Food storage and transportation is also a major threat for Wendys. As it is more difficult to store bare materials as there are highly vulnerable.* Targeting a particular discussion section of people is a major threat for Wendys, as it is targeting the teenagers only. This will leads to swooning the satisfaction o f people of other sections.* International Business expansion constraining the business to the USA is the major threat to Wendys at international level. moderate the business may leads to limiting the globalization and decreasing the brand name, internet and sales.StrengthsWeaknessesOpportunitiesMake the most of theseWatch competition closelyThreatsRestore strengths strategical turn around requiredConclusionWendys/Arbys group has to maintain all their strengths and grab all the opportunities. On the other hand, Wendys/Arbys group should sooner sweep over all its weaknesses and work harder on the threats.Competitive AdvantageCompetitive advantage is the achievement of victor performance through differentiation to provide ranking(a) customer value or by managing to achieve lowest delivered cost (Jobber 2007 27).Competitive FactorsProduct Strength Lack of differentiation- Consumers have accessibility to mistakable menu that is used by other hamburger chains of the same segment . Hence fulfilling consumers needs. Unique patty shape- Wendys burgers have a unique square do patty instead of a regular round patty, which other hamburger chains use.Customer Loyalty and Satisfaction Convenience- The ease of accessibility of its stores by deploying them in prime locations adds to consumers convenience. Speed of expediency- Implementing drive through and home delivery system in all its stores to attain speedy customer service.Market Share Third largest company in QSR or right away Service Restaurants Introduction of new products like fish sandwich, square shaped fresh ground beef patty, salads in its breakfast menu, etc have been introduced by Wendys. Fifth in terms of highest total revenue generated next to McDonalds Corporation, Doctors Associates, Yum Brands and Jack in the Box.Customer Concentration Location variables Setting up Wendys restaurants where the potential consumer(working class, teenagers, etc) concentration is high. Strengthen penetration To a ttain a firm detention in the market where it is already existing.Cost Control Centralized diffusion center Reduce labor cost Costs associated with labor is a major factor in the success of any business. Wendys labor costs include upper management, but the bulk of Wendys employees are the workers at individual restaurants. Wendys achieved to cut labor cost by downsizing the number of managers from 3.6 to 3.3 by June of 2007. Wendys expects that this will not only decrease labor costs but also enhance efficiency at individual restaurants as they have found that a high number of managers can result in division of responsibility and confusion. In 2007 Wendys total operating costs were approximately $2.29 billion while total revenue was about $2.45 billion, leaving a slim operating income of approximately $156 million. If Wendys labor cost reduction hatchway can successfully decrease labor costs without negatively impacting revenues, Wendys could see a substantial increase margins and operating profits. http//cdn.wikinvest.com/i/px.gif Economies of scaleInvestments International fast food market is the best place to invest in as far as Wendys investment options are considered. Research on untapped foreign markets in order to gain knowledge for future investments.Marketing Mix Analysis The tools available to a business to gain the reaction it is seeking from its target market in relation to its marketing objectives 7Ps value, Product, Promotion, Place, People, Process, Physical Environment Traditional 4Ps extended to encompass growth of service industryMarketing strategy is generally obtained by the 3 key elements namely the target markets, competitors targets and the competitive advantage (Anderson 2008). Once the marketing strategy is finalized, the company starts looking into the facts of the marketing mix. Marketing mix is the set of controllable, tactical marketing tools that the firm blends to produce the response it wants in the target market. (Armstr ong and Kotler 2009).Marketing mix is essential for the company to develop the demand for its products. This can be collectively done by the four vital categories which are well-known as 4-Ps of marketing mix. The 4-Ps are namely Product, Price, Place and Promotion (Armstrong and Kotler 2009 83).1.1.1 Product Customer solutionProduct is a good or service offered or performed by an organization or individual, which is capable of satisfying customer needs (Jobber 2007 28).Brand name and QualityThe brand image is obtained by utilizing the fundamentals of marketing mix (Jobber 2007 332).Wendys/Arbys Group is the parent company of Wendys, and is a publicly traded company. Wendys Restaurant Group, Inc. is a wholly owned subsidiary of Wendys/Arbys Group, Inc. Wendys/Arbys Group, Inc. is the franchisor of the Arbys and Wendys restaurant systems and trades on the New York Stock Exchange under the symbol WEN. A change in the companys ownership set the course for menu expansion and a strengthe ned brand. On September 29, 2008, Triarc Companies Inc. merged with Wendys International, Inc. to form Wendys/Arbys Group, Inc. Wendys/Arbys Group, Inc. is the third largest quick-service restaurant company in the United States.Wendys restructured its cleanliness standards, menu and other in operation(p) details to ensure that stores met the goals and standards of the parent company so that its franchises were competitive in the market.Wendys mission is to deliver superior quality products and services for their customers and communities through leadership, base and partnerships. Their vision is to be the quality leader in everything they do.Wendys has a strategic vision focused on these core values Quality Freshly-made products and superior service are their passion consistent excellence in customer service is their goal. All actions are guided by absolute honesty, wanness and respect for every individual. People(consumers) are the key to success, they value all members of the v arious family for their individual contributions and their team achievements. Satisfying internal and external customers needs is the focus of everything they do. Continuous improvement is how they think and innovative change provides competitive opportunities.Features and multifariousnessThe Wendys menu features a variety of products that are stated below which are unique from its competitors.* Signature roast beef, including Roast burger.* Market Fresh deli sandwiches.* Market Fresh salads.* Toasted subs.* Jamocha and specialty shakes.* Curly Fries and facial expression kickers.* Wendys featuresFrench friesas a primary side item, but also offers a number of options for side items/dips, includingsalads(side and Caesar side),chili,yogurtwithgranola,mandarin oranges, andbaked potatoes. In several markets, the customer may request any of these side items to be substituted for fries in its value meals.* In June 2006, Wendys outback(a) their classic Biggie and also the Great Biggie s izes in favor of a more traditional sizing system like Small, Medium, and Large.* Frostydessert It is asoft serve ice creamdessert sold in chocolate or vanilla flavours. Also sold as a floatand a mix-in dessert called the Twisted Frosty.* In Japan, Wendys offers ared bean pasteand cease sandwich called as an An Burger* Big Classic- It is a sandwich that directly competes with the Burger Kings Whopper.* Mayonnaise, lettuce, tomato,pickle, tomato ketchup and onion served on aKaiser-style roll. A second version with bacon is available, called the Big Bacon Classic.* Baconator- with mayonnaise, 6 strips of bacon, two 1/4 pound (113.4 gram) patties, ketchup and two pieces of American cheese.* In Dec 2006, Wendys castd out and stopped offering their fried kinsperson style chicken strips in most of its U.S.locations. There is now a chicken club combo in the place of the strips, which features a category style chicken patty, Spicy chicken patty or a Grilled Chicken patty with Swiss ch eese and also bacon. The space style chicken strips are still available in move of Canada.* In the Philippines they serve fried chicken, which forms a staple at most fast food restaurants in that country.1.1.1 Price Customer costPrice is the amount of money customers must pay to obtain(buy) the product. (Armstrong and Kotler 2009 83). The price of any product partially highlights its quality.Pricing StrategyThe Pricing strategy primarily consists of* get to know the market.* Elasticity.* Keeping in pace with the competitors.* Because Price and Convenience are near universal throughout firms in the industry, Wendys must focus on becoming the highly favored fast-food choice. Doing so will give customers more inclination to visit store locations.Place ConveniencePlace includes company activities that make the product available to target consumers. (Armstrong and Kotler 2009). The vital role of marketing is the process of how the product is being sent from seller to buyer.The mover by which the products and services reach the consumer from the producer and where they can be accessed by the consumer. The more places to buy the product and the easier it is made to buy it, the better for the business (and the consumer). approachabilityApproximately 77% of Wendys restaurants are franchised, the majority of which are located in North America. Wendys and its affiliates employs more than 46,000 people in its global operations. While Wendys sets standards for exterior store appearance, food quality and menu, individual owners have control over hours of operations, interior decor, pricing and staff uniforms and wages.Wendys operates in 19 countries around the world while its headquarters is based in Dublin, Ohio. It operated in more countries, but closed down in some of them due to certain circumstances. storeWendys never uses frozen beef, its al ways fresh.1.1.1 Promotion CommunicationPromotion means activities that communicate the merits of the product and persuade t arget customers to buy it. (Armstrong and Kotler 2009).Different ways of promoting the product areAdvertisingAdvertising is a major phase of overall product or service development and management. Advertising is specifically part of the outbound marketing activities, or activities geared to communicate to the market, e.g., advertising, promotions, public relations, etc.Wendys recently began a cross-promotion withNintendo. When you buy specific Wendys items you receive a code on that can be entered on the web siteFrostyFloat.comand be entered to win aWii. Wendys marketing arm engages inproduct placementin films (such asThe Day After Tomorrow,Mr. Deeds,Garfield The Movie, andClick) and television and is sometimes seen on ABCs hitreality showExtreme Makeover Home Editionserving food to the more than 100 anatomical structure workers. A recent Wendys commercial features the tune from theViolent Femmessong Blister in the Sun.ScrubsstarZach Braffcan shortly be heard invoiceoverin Wendys ne west commercials. With the launch of the new ad campaign, Wendys has also unveil a new slogan, Thats right.Few of the advertising slogans of Wendys are given belowUS Canada* 1970 boonQuality Is Our Recipe* 1978 down in the mouth hamburgers and lots of napkins* 1979 Hot-N-Juicy* 1980Wendys Has the admiration* 1981Aint No Reason to Go Anyplace Else* 1982Youre Wendys Kind of People* 1983 move is parts* 1984Wheres the beef?3* 1986Choose Fresh, choose Wendys15* 1987Give a puny nibble* Circa 1990The best burgers and a whole lot more(also was printed inside the hamburger wrappers during the 1990s)* 1997 PresentEat great, even late* 2002Its hamburger bliss.* 2004Its better here16* 2004 eer Great, Even Late.* 2005 2007Do what tastes right.(primary slogan)* 2005 PresentIt takes flair to be square.* 2007Thats right.* 2007Uh Huh.* 2007Hot Juicy BurgersInternational* 1983Its the best time forWendys(Philippines)* 2000 (approx) PresentWe dont cut corners(New Zealand)* 2000 (approx) Pres entWendys cuadra contigo(Wendys fits with you). The wordcuadra(fit) is a reference to the wordcuadrothat meanssquare(Venezuela)* 2001 (approx) PresentEl Sabor de lo Recien Hecho(The Flavor of the Brand New Made) (Honduras)* 2007 (approx) PresentWendys es Sensacional(Wendys is Sensational) (El Salvador)Personal sellingPersonal selling involves incentive programs, sales presentations and trade shows (Armstrong and Kotler 2009 383). Personal selling is oral communication with potential buyers of a product with the intention of making a sale. The personal selling may focus initially on developing a relationship with the potential buyer, but will always ultimately end with an attempt to close the salePersonal selling is one of the oldest forms of promotion. It involves the use of asales forceto support apush strategy(encouraging intermediaries to buy the product) or apull strategy(where the role of the sales force may be exceptional to supporting retailers and providing after-sales se rvice).Sales PromotionSales promotion is any foremost undertaken by an organization to promote an increase in sales, usage or trial of a product or service. Sales promotions can be directed at either thecustomer, sales staff, ordistributionchannel members (such asretailers).
Measuring Patient Dependency in Clinical Settings
Measuring persevering Dependency in Clinical SettingsTitle Should longanimous settlement be physical exertiond to set support- runging takes in general infirmary wards?IntroductionIn this section, we per comprise a literature look into to p low-spirited diligent settlement in clinical settings, and examine how we can rate enduring habituation levels. We also discuss whether long-suffering dependency levels should and could form the criteria for setting take for-staffing levels in the hospital. We will also analyze the different different methods and criteria that can help to make up sustain staffing levels within the clinical setting. uncomplaining dependency levels signals the requirements of declargons and the termination to which uncomplainings will withdraw restrains for their continuous caveat. Nurse patient role role symmetrys be often used to discuss the deem staffing levels and these figures indicate whether staffing levels behave to be increas ed or decreased. We would aim our discussion of patient dependency necessitating increase in staffing levels and the patient nurse dimension as indicators of nurse staffing both within general hospital wards and at small alimony and emergency units.Evidential InformationPatient dependency whitethorn retributory form an definitive part of tending for staff and work load of an private nurse. Hurst (2005) conducted an important have on the nature and value of dependency bite reference (DAQ) demand side treat work legions- homework methods, which are set in the context of treat workforce planning and development. Extensive DAQ data was obtained from UK treat workforce in 347 wards, which involved 64 superior quality, and 62 low quality hospital wards. The study gives special conside proportionalityn to workload and quality contexts. New insights have been generated with this study and Hurst emphasizes that poor quality finagle is to a greater extent common in larger wa rds that have fluctuating and unstable workload and nurse patient ratio. Smaller workloads having accordant and steep workload of care for staff results in adamantine nurse staffing so staff levels and performed duties lie the same. Studies definitely suggest that nursing activity and staffing differences do form an important part of defining and contributing to the quality of the wards with higher staffing levels and more consistent work for nurses at high quality wards and lower staffing levels and irregular go with low nurse-patient ratio in low quality wards. From this evidence, it is likely to ply recommendations for nursing management and practice and probe into more accurate dealing of dependency acuity quality in DAQ measures.In a study using assessment of patient nurse dependency schemes for find nurse-patient ratio in the ICU and HDU, Adomat et al (2004) point discover that a large range of patient motley formations or tools are used in unfavourable bang units to inform workforce planning, and nursing workload although the application program of these methods may not always be relevant, complete or appropriate. The systems or tools used for patient classification and categorization were developed solely for the design of more efficient distribution of patient across hospital sections, although nowadays the same systems are used for workforce planning, distribution of workload, ascertain nurse-patient ratio in critical care settings. However these changes can raise a issuing of issues related to workforce planning, staffing levels and nursing management in general. Adomat and Hewison gauge the three main assessment systems used in critical care units to effectively plant the necessary nurse-patient ratio that can provide the come onperform quality service in the wards. The application of these tools is to enhance the quality of care by keeping nurse-patient ratio at its optimum. The authors suggest that decisions relating to workload planning and determining the nurse patient ratio are dependent on an understanding of the origins and purpose of the classificatory tools that categorizes patients and measures their dependency on care services. Patient dependency and classification systems as well as patient dependency scoring systems for severity of illness are measures indicating mortality and morbidity although Adomat points show up that these dependency measure may not be real indicators or determinants of the nurse-patient ratio that help in measuring nursing input. The appeals of providing a nursing service within critical care uses nursing extravagance measures to give a framework for nursing management and patient care and also determines the exact graphic symbol of patient dependency in nurse staffing levels. However, components of the nursing role and how it determines standards of care have not been fully dogged (Adomat and Hewison, 2004). They point out that careful consideration of patie nt dependency and classification systems may be necessary to plan, organize and provide a cost effective critical care service.In a similar study, Adomat and Hicks (2003) evaluates the nursing workload in intensive care a there is a growing shortage of nurses in these care units. The problem identified in this shortage lies in the method for calculating the nurse/patient ratio using the Nurse Workload Patient Category scoring and classificatory system use in most intensive care units. The nurse-patient ratio is determined by using the patient category or dependency scales and the general self-reliance is that the more critically ill a patient is, the more care and nursing time will be requisite for the patient. Many critically ill patients placed on a high level of mechanical care much(prenominal) as a supply or ventilator tube and in intensive units may yet require less direct person-to-person nursing care than patients who are self ventilating or have been considered to have lower levels of dependence. Thus patient dependence may be addressed by means other than direct nursing care and artificial care and support systems may b used instead of nursing staff. These and other factors show that seeming(a) dependency may not be a completely relevant measure for determining nurse patient ratio or nurse staffing levels and many associate factors have to be considered. This study by Adomat and Hicks use a video recorder to document nurse activity in 48 continuous shifts within two intensive care units and helped to determine the accuracy of the breast feeding Workload Patient Category scoring system to measure nurse workload. The data obtained from the video of nurse activity was indeed correlated with the Patient category scale score that was allocated to the patient by the nurse in charge. The results of this study showed that the nursing sciences required in these care units were of low skill type despite the needs of care world complex in general. It wa s effectuate that nurses spent less time with patients who were reason as in need of intensive care than those in need and in high dependency range in all units. The findings indicate that existing nurse patient ratio classifications are inappropriate as nurses spend less and less time with critically ill patients. The authors get word the flaws of classification or scaling systems that tend to correlate care with critical illness. They suggest that radical reconsideration of nursing levels and skills mix should make it possible to increase provisions and levels of intensive care providing the right numbers of staff at the appropriate units where patients need them most suggesting more flexible and ersatz preludees to the use of nurse-patient ratios.In a similar study discussing congenership amidst workload, skill mix and staff supervision, Tibby et al (2004) proposes a systems approach and suggests that hospital adverse events or AE are more likely when sub-optimal working civilises occur. prudish working conditions are thus absolutely necessary to ensure the savourless working of the clinical setting. Tibby and colleagues analyzed the adverse events in a pediatric intensive care unit using a systems approach and data- ground study to investigate the association amidst the occurrence of these adverse events and potential risk factors including temporal workload, supervision issues, skills mix, nurse staffing and the interactions between established clinically related risk factors (Tibby et a, 2004). The data was collected form 730 nursing shifts and the abbreviation was done with logistic regression modeling. The rate of adverse events was 6 for every hundred patient days and the factors associated with increased AE including day shift, patient dependency, number of occupied beds, and simultaneous management related issues although these were considerably decreased with intensify supervisory ability of the nurses. Decreased number of adverse ev ents have been set in motion to be related to the presence of a senior nurse in charge, high proportion of shifts handled by rostered, trained, permanent staff and the presence of secondary doctors. Patient workload factors such as bed occupancy and the extent to which the patient needs help and nursing supervisory levels and level of staffing such as presence of a senior nurse have been found to be associated. This study sheds light on the factors increasing or diminish adverse events and helps in identifying the issues closely related to the need of regulating and optimizing nurse staffing levels.As we have already suggested through a study by Adomat and Hicks, patients in high dependency units may require more give away nursing care and higher nurse-patient ratios than critical care units where patients may be supported by artificial methods. According to a study by Garfield et al (2000) high dependency units are increasing in the hospitals and becoming more important as par t of a hospitals facilities. Although the optimum staffing ratio for patients is unknown for such units, the Department of Health and intense Care Society recommend a level of one nurse for every two patients. Garfield et al recorded Therapeutic Intervention mark System scores and Nurse Dependency Scores in high dependency units over 7 months. The results indicated a weak correlation between nurse dependency score and therapeutic intervention scoring system score. The authors argue that a nurse-patient ratio of 12 may be insufficient for the management of a high dependency unit and based on their findings recommends a nurse to patient ratio of 23.Balogh (1992) points out that the literature on audits of nursing care shows a strong relation between the quality of nursing care provided and nursing labour force and staffing issues. Balogh suggests that all assumptions for setting nurse staffing levels on the basis of variations in patient dependency are unscientific and there are mor eover no opportunities to use personal judgment in decision-making within hospitals to determine nurse-patient ratios. Balogh points out that such methods for determining staffing levels as well as audit instruments are outdated and insufficient to optimize service levels. The paper highlights the need for greater flexibility, more decision making power, and a more significant role of nurses personal judgment in selection and management of appropriate nurse staffing levels in dependency and critical care units.ConclusionIn this check of literature on the exact role of patient dependency in determining nurse staffing levels, we began by suggesting that it is generally believed that the more critical condition a patient is in, the higher the requirements of direct care suggesting that nurse patient ratio should be high in critical care units. This assumption however has been refuted by studies which shows that such clear criteria may not be sufficient for nurse management and staffin g level decisions and other factors have to be considered. These include artificial means of life support and other mechanical devices that minimizes the need for manual staffing and reduces a critical patients nursing needs. A related study suggested that high dependency units rather than critical care units should be provided with higher levels of staffing although many other factors such as supervisory levels of senior nurses, skills available and already established method of determining nurse patient ratios seem to be crucial factors. Along with the approach taken by several authors we can also suggest that personal judgment of nurses on the care needed by patients rather than inflexible scaling or scoring systems should be used by hospitals to determine staffing levels, considering patient dependency levels as well.BibliographyAdomat R, Hicks C.Measuring nursing workload in intensive care an observational study using closed circumference video cameras. J Adv Nurs. 2003 May42( 4)402-12.Adomat R, Hewison A.Assessing patient category/dependence systems for determining the nurse/patient ratio in ICU and HDU a review of approaches. 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Int J Nurs Stud. 2005 Jan42(1)75-84.Hearn CR, Hearn CJ.A study of patient dependency and nurse staffing in nursing homes for the elderly in three Australian states. Community Health Stud. 198610(3 Suppl)20s-34s. miller A.Nurse/patient dependencyis it iatrogenic? J Adv Nurs. 1985 Jan10(1)63-9.OBrien GJ.The intuitive method of patient dependency. Nurs Times. 1986 Jun 4-1082(23)57-61.Prescott PA, Ryan JW, Soeken KL, Castorr AH, Thompson KO, Phillips CY.The Patient Intensity for Nursing Index a validity assessment. reticuloendothelial system Nurs Health. 1991 Jun14(3)213-21.Seelye A.Hospital ward layout and nurse staffing. J Adv Nurs. 1982 May7(3)195-201.Tibby SM, Correa-West J, Durward A, Ferguson L, Murdoch IA.Adverse events in a paediatric intensive care unit relationship to workload, skill mix and staff supervision. Intensive Care Med. 2004 Jun30(6)1160-6. Epub 2004 Apr 6.Williams A.Dependency scoring in palliative care. Nurs Stand. 1995 Oct 25-3110(5)27-30.For scori ng systemsDepatment of health www.dh.gov.uk
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