Information Paper

Use Daniell capital of Mississippi CIS 207 August 1, 2012 Timothy Thacker According to (Anthony Robbins, 2010) The way we communicate with others and with ourselves in the long run determines the fibre of our lives. It is imperative that in any organization there needs to be a detailed and efficient light of selective information. Communications is the key for a fold of merchandise to be successful, and it provides the solid foundation needed to construct a solid championship process. One other very important business office of discourses in a company is the flow of that information which ultimately vexs the results whether good or bad.This paper will describe how information is utilize and how it flows at Docu custodyt Logistic Agency (DLA) Docu manpowert Services Jacksonville in the IT departwork forcet. It will also describe any concerns with properly controlling the information flow, including keeping it safe from unauthorized use. DLA Document Services Jacksonville is a section of Defense (DoD) command that provides a web-based solution for ordering accounts. The communication flow starts from the customer level as documents such as publications, posters, retirement computer programmes, and some(prenominal) more available products are ordered online.Although the Document Services Online website where roughly of the communication theory is done electronically, there is still a need for communication flow for those of us here at DLA in order to bring forth the customers required results. I thought it would be fitting to compare the communications that I have experienced here at DLA and my military communications experience, to show some of the differences As a 23 year retired experient of the United States Navy, communications becomes a major part of everyday action.Military men and women are introduced to what is known as the chain of command and the structure in which it is written at each command. Communications is something that we a re taught not to pull back for granted because it could be the difference between losing and saving a life in a given situation. Once retired and transferred into what most military men and women call The Civilian World, I immediately discovered that there is a difference concerning military and civilian communications, the flow, and the concern of controlling that information.Here at DLA document services we have a variety of personnel that come together to produce products for the customer. The accountants manage and handle financial issues, machine workers print and produce the orders, information technology personnel maintain the servers, and management oversees the entire business process. Upon reporting for work here at DLA, I have been privileged to several communication issues that have caused issues, but have been addressed and changes portion in place.One of the main issues I discovered was that as the network security measure engineer, there was no communications bet ween the system administrators working on the servers. There was no sharing of information, which consistently resulted in changes to the system by the system administrators, but no upward communications of these changes through the IT department. The program manager was not informed of the lack of maintenance on the servers and the alone concerned seem to be that the systems stay up to produce orders.This line of thinking was unfamiliar to me and I felt it would be a recipe for disaster. Information sharing is critical to an organizations competitiveness and requires a free flow of information among members if the organization is to remain competitive (JP Hatala and J Lutta, 2008). Although we held a bi-weekly meeting that consisted of minutes from the last meeting and the old business to new business concept, it was clear that it served no purpose and I was set to change that concept.I introduced the Configuration Control Board (CCB) to the Program Manager and showed her how it would contrive our meetings more effective by allowing communications to flow from the bottom to the top. lastly I was able to get the SAs to fill out a configuration change form and submit that form through the leadership, so that all parties would be aware of any major changes to our systems. We ensure that our contagion and handling of sensitive information is handled discreetly. The protection of our information is controlled on a need-to-know basis, which is the same as when I was in the military.The only concern that I had was sending and receiving emails with sensitive information such as Internet communications protocol (IP) addresses and other detailed information via e-mail without encryption. We started ensure that we encrypted our emails to add that senseless layer of needed security on sensitive documents. We also started the digital signature initiative that ensures all CCB documents are genuinely signed by each responsible IT department personnel, using our Common A ccess cards (CAC).The DoD CAC card allows employees to have their own unique identification, authentication privileges, encrypting, and crypto pictorial ability to sign emails and other documents. DLA Document Services Jacksonville delivers quality products to the men and women of our military. Although there were some issues with communications, the improvements have been astounding. We realized that when companies are dealing in the information technology field there is a need for splendid communications amongst team members up, and down the organization so that the best customer service can be provided.We discussed the importance of ensuring that communications is protected and secured because it is the al-Qaida of maintaining that need-to-know responsibility. References Anthony Robbins (2010), Power of Giving. Retrieved on July 30, 2012 from http//www. power-of-giving. com/tony-robbins-quotes. html JP Hatala and J Lutta (2008), Managing Information Sharing deep down an Organ izational Setting A Social Network Perspective. Retrieved July 30, 2012, from https//ehis. ebscohost. com/eds/pdfviewer/pdfviewer? vid=2&hid=3&sid=8a83ca4d-a18d-4679-b2e7-f631c1b0a62c%40sessionmgr11